Tag Archives: press release

Meet the media: Gareth Morgan, technology editor of New Scientist

1 Apr

Gareth Morgan (he's the one not in a hat!)



I am delighted to announce that my meet the media interview this week is with the technology editor of New Scientist magazine, Gareth Morgan. Rather sadly, he explains that he doesn’t think that most PR professionals read his title before pitching to him and infact, the amount of irrelevant calls he receives each day far out weight the good ones.

Gareth also makes an interesting point about the use of social media within journalism “as with any tool, results depend on the skill of the person wielding it.” Enjoy.

Paul Stallard: What is the best way to contact you?
Gareth Morgan: Email, phone, Twitter, carrier pigeon – I really don’t mind. But when deadlines are looming, I may not respond or have time to natter.

PS: Do you think that most PR professionals read the title you write for before contacting you?
GM: By and large, no. I think mostly the PR reps out there do know the sort of stories we’re looking for, and don’t pitch inappropriate stuff. But then there’s a few that see a name of a list and just want to be able to say they called. That means the irrelevant calls outweigh the good ones.

PS: Have you ever done any PR work and if yes what was the experience like?
GM: I’ve done a bit of copy writing, but none of the really hard stuff, like pitching to journalists or placating mean clients.

PS: How has the increase of social media affected traditional journalism?
GM: On the positive side, there are some social media tools which can enhance the things we might have considered as traditional journalistic skills enormously. Things like contact building, lead generation, tapping into reader feedback can all become easier. And in theory that should mean journalists are able to produce more insightful, engaging and relevant material. But as with any tool, results depend on the skill of the person wielding it.

PS: Have you had to change your writing style for online copy to incorporate SEO?
GM: There are some obvious changes – such as changing print headlines for online copy – that make sense. But SEO should be part of the mechanics of online publishing, not part of writing. You want your website and content management system to make sure good stories get as wide an audience as possible, so they need to be SEO aware. But what constitutes a well written story is a matter of readers’ tastes not search engine preferences.

PS: Is there a future long term for hard copy publications or will online rule?
GM: Of course online will rule – eventually. But I don’t think it’s yet clear how the industry gets to that point, nor even what “online” will mean, by the time it does. I think improvements in display technology are going to alter the landscape pretty radically. For the sake of my weary eyes, I still prefer dead tree and ink, and to be honest, there are precious few examples of really good design online. And for lovers of print, I think there are probably some titles where the print version will thrive.

PS: Are there any PR agencies you have black listed because of bad practices?
GM: No. There are probably a few that send emails which I routinely ignore on the assumption that if past history is any guide, they’ll be spam.

PS: Do you believe journalists are rude to PR professionals?
GM: A friend in PR once told me that she’d overheard a couple of her colleagues discussing how much I hated PRs – which isn’t true, but it did make me think there have been occasions where I should have been a bit more polite. On the whole, most of the people I’ve worked wouldn’t deliberately be rude, but we all have moments where we’re under pressure.

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Meet the media: Dan Grabham, TechRadar.com

18 Mar

Dan Grabham

My meet the media interview this week is with Dan Grabham the deputy editor of TechRadar.com. Dan provides an intriguing perspective of how being a journalist has changed in the past few years to maximise the potential of the online world. I was particularly interested to hear his views about Twitter and how it has allowed him to feel more in control of what is happening in the industry.

Name: Dan Grabham
Title I work for: Deputy Editor, TechRadar.com

Paul Stallard: What is your pet hate of PR?
Dan Grabham: I guess it’s the usual journalist pet hate: PRs that phone but have no idea of who they’re ringing or who our target audience is. Generally, it’s business-related stuff. However, one little bugbear of mine is when I’m off to an event and I give the PR my personal mobile number – which they then ring me on to pitch subsequently. I know many journos have work mobiles, but we don’t.

PS: What is the best way to contact you?
DG: Definitely email. I’m often out of the office and people often remark how difficult I am to get hold of on the desk phone. Everything in my inbox is something I need to act upon and if someone has sent me a personal mail, it stays in there 98 per cent of the time until I reply to it. Twitter is OK, but I’m not so keen on it for people pitching to me. A quick “do you want this?” is fine though.

PS: Do you think that most PR professionals read the title you write for before contacting you?
DG: I’d say so these days. When I worked on magazines at Future – like .net or PC Format, for example – many didn’t. The PRs that don’t know what TechRadar is or read it tend to be those pitching irrelevant stories. I still get a couple of calls a month that refer to us as a magazine.

PS: What is your top tip for PR professionals?
DG: Get back to us! And as quickly as possible. Even if it’s to say you can’t give us what we want. I’ve lost track of the times we’ve asked for an image/comment/details and the PR simply hasn’t come back on it. I don’t necessarily think it’s their fault – they just didn’t get anything out of the company. I’m OK if the company doesn’t want to release any more info, but I need to know either way. Also, being online means we now need to publish stories within minutes if it’s news or certainly within hours or days if it’s a feature. I still quite often get replies to requests for quotes or other information many days later.

PS: How many emails / calls do you get a day?
DG: Calls? Hard to gauge but I guess 10-20. Emails – a lot! I’d say 150 a day but some are internal as we have a split team between London and Bath (although we use IM mostly internally).

PS: How has the increase of social media affected traditional journalism?
DG: Twitter has had a colossal effect. It has sped the process of newsgathering and reporting up even further than the basic web did. Now we know the instant something has happened if we aren’t there or can report it in an instant on Twitter if we are. I actually feel much more in control as a result of using Twitter. There’s so much happening in tech it can be a real pain to keep track of. When I first started working online, it I felt like I just couldn’t keep on top of everything. Twitter enables me to have an overview in a way that not even RSS could. I tend to use Facebook for my personal stuff and Twitter for work, though of course there is some crossover. I don’t add PRs or product managers on Facebook unless I’ve met them/have some rapport with them but am happy to after that.

PS: Have you had to change your writing style for online copy to incorporate SEO?
DG: Definitely. I’m not the biggest advocate of SEO as a fine art but the advantage of keywording, structure and clarity is obvious. You don’t have to dump everything you learned while writing offline, but you do need to sharpen your focus.

PS: Is there a future long term for hard copy publications or will online rule?
DG: I still think there’s a real future for print, but I fear that there will be a lot less titles around in a decade’s time.

PS: Bar your own, which news titles do you read?
DG: I read all the other key UK tech sites as well as Lifehacker, Gizmodo and Engadget in the main. As for newspaper, it would tend to be The Guardian, though I tend to read more online than the paper these days.

PS: What is the worst case of PR you have come across?
DG: One PR for a big US software company recently lost my request for an important piece I was working on! One of those things, but potentially if was problematic.

PS: Are there any PR agencies you have black listed because of bad practices?
DG: No, I think that’s a pointless road to go down. However, I do have a couple that don’t impress me much! However, I mentioned to another tech journo about one agency, and he absolutely loved them!

PS: Do you believe journalists are rude to PR professionals?
DG: Absolutely. And I think it’s completely unnecessary. If people sound inexperienced, they probably are – the last thing they need is for some hack to shout at them down the phone. But the rudest journos I have come across tend to be at events. I have been to two launches recently where the same journalists (and it is usually the same journalists) were heckling the presentation and just turned up for the free stuff. They give the rest of us a bad name.

PS: Is being London based an advantage for PR professionals?
DG: Well, I guess it still is. But we’re not London-based and so I don’t think it especially matters personally. Events and launches naturally tend to take place in London – which is perfectly understandable. I’m more than happy to come to London for important briefings and launches but when people come to Bath to see us we really do appreciate it.

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Meet the Media: Tim Anderson

11 Mar

Tim Anderson

This weeks Meet the Media interview is with freelance journalist Tim Anderson who writes for plethora of titles including

One of my favourite answers he gives is about contacting a journalist. Tim points out that it is a journalists job to be interesting so before any PR clicks on the send button or dials a telephone number they should always ask themselves: Is this interesting? Sounds simple but so few actually take note of this.

Name: Tim Anderson
Title I work for: Freelance journalist, see my blog for bio and titles I write for

Paul Stallard: What is your pet hate of PR?
Tim Anderson: Great question. I’ll get back to you on that.

PS: What is the best way to contact you?
TA: Email, generally. I see all emails; if it something instantly compelling I will respond quickly; if it is something to think about, I’ll think about it; if it is something I can’t use I might not have time to reply.

PS: What is your top tip for PR professionals?
TA: It’s a writer’s job to be interesting. So here’s a question for PRs to ask themselves before contacting a journalist or sending out a release: is this interesting?

PS: How has the increase of social media affected traditional journalism?
TA: I started writing professionally in pre-web days. Many things have changed, and it is hard to narrow down the cause to what is thanks to “social media” and what is just another aspect of the Internet. There is more interaction with readers, which is great, and it feels like writing is subject to more scrutiny – mostly a good thing, though the court of public opinion is not always a fair one.

When it comes to specific social media, I mostly use Twitter, which is amazing. It is a source of news and opinion, and a means of spreading the word about something you think is interesting, or which you have written. I’ve gotten excellent case studies from Twitter, and vox pop reactions to hot questions of the day.

I’ve chosen to have my social media presence mostly a professional one. That works for me, but doesn’t imply disregard for others who throw in a bit of everything they are.

PS: Have you had to change your writing style for online copy to incorporate SEO?
TA: I am an SEO sceptic. I regard it as 50% common sense and 50% a waste of time. That said, I do obvious things. You have to write more literally on the web. It is a bit like writing an index at the same time as the copy.

PS: Is there a future long term for hard copy publications or will online rule?
TA: In my particular field (technology) online already dominates. I guess I don’t see much future for hard copy publications long term; but how long is long term? I still buy books, magazines and newspapers.

PS: What is the worst case of PR you have come across?
TA: Recently I was approached by a PR with an offer to interview a CEO. I accepted and planned the trip to London. Shortly before the trip I was asked what I wanted to discuss with the CEO. I mentioned a few topics I thought were interesting. Clearly they were not on-message, because the slot was abruptly cancelled and the PR stopped replying to emails. The PR should have had the guts to tell me what the problem was.

PS: Are there any PR agencies you have black listed because of bad practices?
TA: No.

PS: Do you believe journalists are rude to PR professionals?
TA: It happens. I am generally polite but find it difficult to make time for lots of “no thanks” emails.

PS: Is being London based an advantage for PR professionals?
TA: Less so than it used to be. I am outside London so that is a factor, but most interaction is by email/phone. Still, the vast majority of briefings are in London and that’s something we all have to live with.

Previous meet the media interviews:

Andy Shaw, Web User
Chris Mellor, The Register
David Baker – Wired UK
Michael Brook – T3
Lem Bingley – Incisive Media
Sean Hargrave
Alan Cane – FT
Bryan Glick, Computing
Adrian Brigewater
Clive Akass, PCW
Guy Clapperton
Dan Oliver, .Net
John Gripton, SkyNews.com
Alex Blyth
Christine Horton, Channel Pro
Alan Burkitt Gray, GTB
Peter Whitehead
Sally Whittle

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Imitation press releases

9 Mar

Hunter S Thompson


I have been reading a book about the life of Hunter S Thompson over the past few weeks and in it friends of his explain that he would literally type out passages from books by authors that he admired. Why? To feel what it was like to have “written” them.

What a load of rubbish I hear you cry. I disagree.

From a PR perspective it is important to have the ability to write in a number of different styles and audiences. One of my golden rules for anyone writing a press release is to read the number one target for where you would like to place that release and draft the copy in the style of that title.

If you can understand how that publication writes you can produce copy that will be targeted and easily processed by the journalist who receives it. Understanding how a title structures its news stories is something that can only come from understanding the title.

Although I am not saying sit down and copy word for word the whole of the news section from Computing, it is a valid suggestion to imitate the structure of its stories when you draft your announcements if this is a target.

Imitation can often prove to be greatest form of flattery – and a great way to secure coverage in your top target.

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Meet the media: Andy Shaw, Web User

4 Mar

Andy Shaw Web User


This week’s meet the media interview is with Andy Shaw from Web User. Andy makes a good point about contacting journalists to arrange meetings with specific times and dates in mind. If you are lucky this can work but on most occations, with the pressures the media are under these days, clients can get more benefit out of meeting the press at a time that fits their schedule.

Name: Andy Shaw
Title I work for: Web User (www.webuser.co.uk), where I’m the Technical & Reviews Editor, looking after hardware and software product reviews, step by step guides and problem solving. I’ve previously worked for Computeractive, PC Advisor and PC Home, and have been working in computer magazines since 1993.

Paul Stallard: What is your pet hate of PR?
Andy Shaw: Pointless phone calls, where the caller sounds like they’re reading a press release before asking if I’d be interested in writing a review – I’d rather read the press release at my leisure. Requests to meet a PR’s client at a specific time on a specific day – I may be free but there are other things pulling on my time. Give me a couple of days and I’ll happily tell you which blocks of time I’m available for. Suggestions of products aimed at businesses – Web User is a consumer magazine (see the ‘read the title’ question below). Oh, and requests for forward features lists – do other magazines do these? I’ve never worked on a magazine that does.

PS: What is the best way to contact you?
AS: Email. I work from home two days a week so the chances of catching me at my phone aren’t great. Plus the phone is an interuption. I stop work to read emails too, but at least I’ve got the option not to.

PS: Do you think that most PR professionals read the title you write for before contacting you?
AS: I’m always pleasantly surprised when I find ones that do – they often really like it! I suspect too many rely on clippings only. I often get business products pitched, which is a waste of everyone’s time.

PS: Have you ever done any PR work and if yes what was the experience like?
AS: No, I don’t think it’s for me.

PS: How many emails / calls do you get a day?
AS: I don’t count them. Lots of emails and a smattering of calls.

PS: How has the increase of social media affected traditional journalism?
AS: I think there’s a long way to go with it. Do I want news headlines and marketing nonsense mixed up amongst updates about what my friends had for tea? Not really.

PS: Have you had to change your writing style for online copy to incorporate SEO?
AS: Sure, print and online are different. Magazine buyers are approaching material from a different angle. You have to cater for that. It’s not just about the SEO, though obvsiously that’s incredibly important. But what do people want from a story on the web as opposed to something they read in a magazine? It’s not the same thing, and it’s a tightrope that all print media with websites are walking. Interesting times lie ahead.

PS: Is there a future long term for hard copy publications or will online rule?
AS: Ask the advertisers. I don’t believe print will die but I think its glory days are over.

PS: Are there any PR agencies you have black listed because of bad practices?
AS: No.

PS: Do you believe journalists are rude to PR professionals?
AS: Some are, yes. I think being rude to anyone is abhorrent.

PS: Is being London based an advantage for PR professionals?
AS: I’m sure it is when starting out – more agencies must equal more opportunities. Once you’re established you can make choices. I live outside London now, which is great for almost every reason I can think of. I even love the commute, as it’s the only time I haven’t got either work or family pressures pulling on me. I can pull out a book and lose myself.

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Meet the media: Chris Mellor, The Register

25 Feb

Chris Mellor

After a break of a few months my meet the media series is back with Chris Mellor from The Register, one of my favourite titles. El Reg is one of those titles that you are always delighted to see your client in if you have done your job well. It is not a title that minces its words and with its fantastic daily readership carry a lot of weight so you don’t want to get on the wrong side of these guys.

If you have ever had a storage client then you must know Chris. He  is hugely knowledgeable about the industry and a all round good guy. His top tip is simple and to the point, but far too many in our industry still ignore this: “Know your target publication and target journalist and be aware of events in the industry they cover.”

Name: Chris Mellor
Title I work for: The Register

Paul Stallard: What is your pet hate of PR?
Chris Mellor: Telephone calls about sending me a press release.

PS: What is the best way to contact you?
CM: E-mail.

PS: Do you think that most PR professionals read the title you write for before contacting you?
CM: Most in my computing storage niche where there are relatively few suppliers do. New ones often don’t.

PS: Have you ever done any PR work?
CM: Yes, a few case studies in the past.

PS: What is your top tip for PR professionals?
CM: Know your target publication and target journalist and be aware of events in the industry they cover.

PS: Do you run or can you recommend a PR training course?
CM: I have run one but I’m too busy. No, I can’t recommend one.

PS: How many emails / calls do you get a day?
CM: 75 – 150.

PS: How has the increase of social media affected traditional journalism?
CM: Yes. It has finished its exclusivity for news and also provided more direct access to certain suppliers and analysts.

PS: Have you had to change your writing style for online copy to incorporate SEO?
CM: Indirectly, via sub-editors.

PS: Is there a future long term for hard copy publications or will online rule?
CM: I think there will be a future for both with hard copy providing more unique comment and analysis.

PS: Bar your own, which news titles do you read?
CM: General: The Times. In my IT niche: Search Storage, Techmeme, Google News, CNET News, Storage Newsletter, DigiTimes, Tech-on, Globes Online and others.

PS: What is the worst case of PR you have come across?
CM: Nothing stands out as particularly bad.

PS: Are there any PR agencies you have black listed because of bad practices?
CM: No.

PS: What is your favourite restaurant/coffee house for briefings?
CM: Aldwych One in London.

PS: Do you believe journalists are rude to PR professionals?
CM: Yes, too often, and that includes me, regrettably.

Previous meet the media interviews:

David Baker – Wired UK
Lem Bingley – Incisive Media
Alan Cane – FT

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Meet the media – David Baker, WIRED UK

13 Nov
wired

WIRED UK

Back in April of this year WIRED UK launched. The magazine has become synonymous with informed and intelligent analysis in the US so quite rightly was met with a flurry of excitement when it crossed the pond to our shores. So much so that it won the BSME Launch of the Year award on Tuesday night. Congrats to all involved.

As a result I was delighted when David Baker, managing editor for WIRED UK ,agreed to take part in one of my Meet the Media interviews. He makes a very key point about knowing the magazine and in particular the ability to refer to which section you are pitching for. If freelancers have to do this when looking for work then there simply is no excuse why PR professionals can’t.

Enjoy.

Name: David Baker
Title I work for: Managing editor of WIRED

Paul Stallard: What is your pet hate of PR?
David Baker: Being phoned up to see if I have received an email. If I’m interested I am going to respond. Also, not asking if I am on deadline. I often am and will happily talk at another time.

PS: What is the best way to contact you?
DB: Email to our general PR address. All the editors see that.

PS: Do you think that most PR professionals read the titles you write for before contacting you?
DB: Hard to say. It would be handy if they did and could name the section of the title their story would be good for. We expect that of journalists pitching stories.

PS: Have you ever done any PR work and if yes what was the experience like?
DB: Yes, in the 1980s. Dispiriting. Most of it was creating stories out of nothing when the client should really be buying advertising.

PS: What is your top tip for PR professionals?
DB: Be able to summarise the story in eight words or less. This is often called the “top line” in newspapers, eg. “A new app, XXX, will be the death of Apple’s iPhone”

PS: Do you run or can you recommend a PR training course?
DB: No.

PS: How many emails / calls do you get a day?
DB: From PRs: about 50 emails, very few calls. In total about 100 emails, 20 calls.

PS: How has the increase of social media affected traditional journalism?
DB: With Twitter we can see what our readers think of a new issue as soon as it hits the street. In the past it was hard to get that feedback.

PS: Have you had to change your writing style for online copy to incorporate SEO?
DB: What’s SEO?

PS: Is there a future long term for hard copy publications or will online rule?
DB: Definitely a future for print. A well produced magazine is an artefact as well as a collection of information and opinion. Plus you can read it in the bath.

PS: Bar your own, which news titles do you read?
DB: Guardian, Economist.

PS: What is your favourite restaurant/coffee house for briefings?
DB: None particular.

PS: Do you believe journalists are rude to PR professionals?
DB: Yes and they shouldn’t be. (Though see deadlines above).

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Meet the media – Michael Brook, editor of T3

3 Nov
Michael Brook, T3

Michael Brook, T3

After a short break, my meet the media series returns with a bang. This week my interview is with editor of T3 Magazine and lover of the Wimpy, Michael Brook. I was interested to see his point about bad PR. This is a great point and one a number of marketing managers should take note of. Just because you pay for an advert doesn’t mean you will get a top review of your product in the publication.

Enjoy.

Name: Michael Brook
Title I work for: T3 Magazine

Paul Stallard: What is the best way to contact you?
Michael Brook: Email is always the best way – I’m away from my desk and in meeting such a huge amount of the time that it’s almost impossible to get me on the phone, which I know frustrates PRs. My Blackberry, however, is my constant companion…

PS: Do you think that most PR professionals read the titles you write for before contacting you?
MB: I think the vast majority do, particularly the ones in core areas of tech. It’s the calls that go, ‘can I speak to the gadgets and technology editor please?’ that wind me up!

PS: What is your top tip for PR professionals?
MB: This is a no-brainer, but worth mentioning because it goes the same for freelancers. There’s not substitute for face-to-face contact or at the very least a phone call rather than an email. Email a journalist 20 times and you might get 5 responses, but take a journalist out for a fancy lunch with booze thrown in and you’ve made a friend for life! The other one is know your title. Journalists are always looking for the path of least resistance, so come to them with an idea for your product that writes/shoots itself, or fits as an editorial-led, impartial piece and they’ll chew you arm off. Write it for them as well and you’re in business…

PS: How many emails / calls do you get a day?
MB: Calls – anything between 10 and 20 and it’d be more if was actually anywhere near my phone for most of the day. Emails? Probably around 150-200.

PS: Is there a future long term for hard copy publications or will online rule?
MB: Definitely. There are things that print can do that online just can’t. Not one’s really nailed how to run a proper ‘big read’ feature online. The web is great for news snippets but features will never work on a computer screen as well as they do in print and advertisers will always pay a premium to sit next to beautiful photography.

PS: What is the worst case of PR you have come across?
MB: You often find that US companies are the worst. Pulling advertising because of bad reviews and threatening to never deal with you again/never send you product. A lot of them expect that if they advertise with you, editorial will just roll over, but that’s not the way we work at T3.

PS: What is your favourite restaurant/coffee house for briefings?
MB: I’m desperate for someone to take me to a Wimpy for a briefing but no one has obliged so far. I’m not even sure there is one near Baker Street, although I’ll find out if someone’s up for taking me to one!

PS: Do you believe journalists are rude to PR professionals?
MB: I think a lot of them are. Plenty of journalists don’t understand the two-way nature of PR and use them as whipping boys/girls. I’ve never been in a situation that couldn’t be dealt with better via a polite conversation outlining your position, instead of shouting and slamming phones. Suggestion is a very powerful thing and you don’t want to make too many PR enemies in this business.

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What makes a viral video?

16 Aug


After a few days away in Cornwall visiting my brother I was checking my emails this afternoon. This blog has managed to get my email address on some press release distribution lists and I routinely receive announcements.

One that caught my attention was a press release announcing that The Co-operative Bank has decided to thank its customers for the recent  Which? Award for being Best Financial Services Provider by singing them a ‘thank you’ song. At the end of the release it explains that the viral is available on You Tube and it’s own blog.

Firstly. This is a blog about PR so I’m not really sure why I received this release and secondly the “viral” is dreadful.  It also got me thinking about what makes a good viral video?

Visitors to this blog will also know that I love well executed viral videos. Recently Evian’s “Roller Babies” commercial yielded millions of hits in less than a month in line with its Live Young campaign. This is a great example of a campaign which has been executed in line with proper planning, marketing and development to create a viral sensation.

My colleague Jo Jamieson also pointed out a viral video the other week which is proof that they can have a devastating affect to a brand. Dave Carroll had his guitar broken by United Airlines and wrote a song which he performed on a video. Apparently within four days he had over a million views on You Tube and many thousands of blog mentions.

These two are good examples of what makes a viral video and the different effects they can have on a brand. How do you make a good viral video? Ben Terrett has written a great post about what makes a good viral and is worth checking out. Please note that it is quite old but still relevant today.

Personally, the thing which made the Co-operative Bank’s effort so bad was the fact that just because they had created a video they presumed it would be viral. I understand it was just a bit of fun but when a press release was distributed promoting the viral it also opened itself up for ridicule.

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